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Có một số từ mới xuất hiện trong file nghe dưới đây. Hãy đoán nghĩa từ mới bằng cách nối nghĩa với từ vựng thích hợp
slow down (phrasal verb)
Nghe file nghe dưới đây và trả lời câu hỏi
Product Incident Report
|Price of the Product:||2 £|
|Name of the Branch:||3|
Nghe lại lần hai và hoàn thành các vị trí trống dưới đây
SERVICE REP: Hello, and welcome to “Under Pressure Enterprises”, Customer Service Department. This is Kelly. How may I help you?
MR. HEWITT: Yes, I’m calling about one of your rice cookers I just 1 .
CR: What seems to be the problem, sir?
H: Seems? There’s no seeming about it! The blasted thing shoots hot steam all over the place, that’s what! It nearly 2 my hand when I went to open it. Why it could have killed the cat or something. It could have 3 and killed my wife and me!
CR: Sir, sir, please calm down. As long as the steam escapes the cooker, it won’t explode.
H: So you’re telling me there’s no problem! Are you calling me a 4 ?
CR: Sir, no one is calling you a liar.
H: Yes! So I 5 a full 6 !
CR: Under Pressure will be happy to refund your money, sir. Now I just need some basic information.
H: OK, OK. Sorry. I do tend to get a little hot under the collar. My wife tells me to 7 … So, what do you need to know?
CR: Sir, don’t worry. I just need to ask you the model number of the cooker.
H: Hmmm … where are my 8 ? Ah, here! Let’s see … ah. It’s R242.
CR: R242. OK, and how much did you pay for the product?
H: 89.99 pounds. It was on sale, I guess I should tell you.
CR: Thank you, that’s honest of you. Now, where did you buy the cooker? Which store and which branch?
H: At that big Electric Life 9 store downtown.
CR: The City Centre Branch?
H: That’s the one.
CR: And you say the problem is that the steam 10 ?
H: Yes, it does!
CR: No problem, sir. If there’s steam escaping, clearly the cooker is broken or 11 . So we have an R242 cooker with an escaping steam problem. It was bought from Electric Life’s City Centre Branch for 89.99. Is that correct?
H: Yes, that is correct.
CR: Oh, I nearly forget. When did you buy the cooker?
H: Just as soon as my wife got the crazy idea she’ll live longer if she stops eating good English food: 12 beef and mash. No, all she says she wants is rice and vegetables and 13 you’d not 14 your feet in!