Listening – Numbers & Letters – Bài Thực Hành Số 3
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Question 1 of 3
1. Question
PRE-LISTENING
Có một số từ mới xuất hiện trong file nghe dưới đây. Hãy đoán nghĩa từ mới bằng cách nối nghĩa với từ vựng thích hợp
Sort elements
- to burn yourself or part of your body with very hot liquid or steam
- to burst or make something burst loudly and violently, causing damage
- a person who tells lies
- a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop
- to go or to make something/somebody go at a slower speed or be less active
- having a fault or faults; not perfect or complete
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scald (verb)
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explode (verb)
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liar (noun)
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refund (noun)
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slow down (phrasal verb)
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defective (adj)
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Question 2 of 3
2. Question
DURING LISTENING
Nghe file nghe dưới đây và trả lời câu hỏi
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Product Incident Report
Product: rice cooker Model Number: 1 Price of the Product: 2 £ Name of the Branch: 3 Problem: 4
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Question 3 of 3
3. Question
VOCABULARY PRACTICE
Nghe lại lần hai và hoàn thành các vị trí trống dưới đây
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SERVICE REP: Hello, and welcome to “Under Pressure Enterprises”, Customer Service Department. This is Kelly. How may I help you?
MR. HEWITT: Yes, I’m calling about one of your rice cookers I just 1 .
CR: What seems to be the problem, sir?
H: Seems? There’s no seeming about it! The blasted thing shoots hot steam all over the place, that’s what! It nearly 2 my hand when I went to open it. Why it could have killed the cat or something. It could have 3 and killed my wife and me!
CR: Sir, sir, please calm down. As long as the steam escapes the cooker, it won’t explode.
H: So you’re telling me there’s no problem! Are you calling me a 4 ?
CR: Sir, no one is calling you a liar.
H: Yes! So I 5 a full 6 !
CR: Under Pressure will be happy to refund your money, sir. Now I just need some basic information.
H: OK, OK. Sorry. I do tend to get a little hot under the collar. My wife tells me to 7 … So, what do you need to know?
CR: Sir, don’t worry. I just need to ask you the model number of the cooker.
H: Hmmm … where are my 8 ? Ah, here! Let’s see … ah. It’s R242.
CR: R242. OK, and how much did you pay for the product?
H: 89.99 pounds. It was on sale, I guess I should tell you.
CR: Thank you, that’s honest of you. Now, where did you buy the cooker? Which store and which branch?
H: At that big Electric Life 9 store downtown.
CR: The City Centre Branch?
H: That’s the one.
CR: And you say the problem is that the steam 10 ?
H: Yes, it does!
CR: No problem, sir. If there’s steam escaping, clearly the cooker is broken or 11 . So we have an R242 cooker with an escaping steam problem. It was bought from Electric Life’s City Centre Branch for 89.99. Is that correct?
H: Yes, that is correct.
CR: Oh, I nearly forget. When did you buy the cooker?
H: Just as soon as my wife got the crazy idea she’ll live longer if she stops eating good English food: 12 beef and mash. No, all she says she wants is rice and vegetables and 13 you’d not 14 your feet in!
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